Frequently Asked Questions

Yes! Basic features are completely free. You can create a profile, browse users, send chat requests, and participate in video chats without paying. We also offer optional premium features for enhanced experience, but the core functionality remains free for everyone.

OsloChat is a video chat platform designed specifically for Oslo residents. It allows you to connect with local people through live video conversations. Create a profile, browse other users in your area, and start chatting instantly. The platform focuses on authentic, face-to-face interactions rather than endless swiping.

No download required! OsloChat is a web-based platform that works directly in your browser on any device - desktop, laptop, tablet, or mobile phone. Simply visit our website and start chatting. This means no storage space used on your device and always access the latest features automatically.

We take safety seriously. OsloChat employs multiple protection layers: AI-powered content moderation, 24/7 active moderation team, user verification through photo authentication, easy blocking/reporting tools, and end-to-end encryption for personal chats. We also have clear community guidelines and respond quickly to reports.

Yes. Video chats are encrypted and not stored on our servers. We do not record or archive your conversations without explicit consent from all participants. Your chat history remains visible only to you and the person you're speaking with during the call.

Use the block feature immediately to stop further contact. Then report the user through our reporting system - you'll find a report button on their profile or during a chat. Provide as much detail as possible. Our moderation team reviews all reports within hours and takes appropriate action, including account suspension when warranted.

Click "Start Chatting Now" on our homepage, enter a valid email address, create a password, and verify your email. Once verified, you can complete your profile by adding a photo and personal details. The process takes less than 5 minutes.

Email verification helps us confirm you're a real person and reduces fake accounts. It also allows us to send important security notifications and account recovery information. Your email is never shared with other users or used for marketing without your consent.

Yes. You can edit your profile information at any time through your account settings. Username changes may be limited to once per 30 days to prevent confusion. Profile photos can be updated freely.

Browse the list of online users or use our matching feature. When you find someone interesting, click their profile and press the "Start Chat" button. If they accept, your video call begins immediately. You can also send a text message first if you prefer to break the ice.

Not everyone will be available or interested, and that's completely normal. Don't take it personally! Keep browsing, improve your profile, and try connecting with different people. The more active you are, the higher your chances of finding great conversations.

Absolutely! OsloChat is fully responsive and works perfectly on mobile browsers. Whether you use Chrome, Safari, or Firefox on your phone or tablet, you'll have a smooth experience with optimized video streaming and touch-friendly controls.

Premium members enjoy: unlimited chat requests instead of daily limits, ability to see who viewed your profile, priority placement in user lists, advanced filtering options, ad-free experience, and access to exclusive stickers and emojis. Premium is completely optional - all core features remain free.

You can cancel anytime through your account settings. Go to "Premium Membership" and click "Cancel Subscription." Your premium benefits will continue until the end of your current billing period, after which your account reverts to free. No partial refunds are issued.